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}
				
当前位置: 首页 > 售后 > 艺源智库
不一样的角度!设计师如何用产品思维提升用户体验?
时间:2019-03-18 18:14:57
文章发布:李阳
原创作者:未知
来源:优设

产品设计用户体验经验分享-艺源科技


编者按:今天百度的同学来聊聊产品思维,让设计师从产品的角度入手,站在多维度考虑用户的问题、解决方法、产品目标和产品营销等,来看看不一样的思维能碰撞出哪样的火花。


当想起用户体验,我们经常会想到一款简洁、美观、易用产品的一系列功能,它让我们的生活更简单。但其实功能仅仅是产品微小、精细的一部分。针对用户遇到的问题,产品试图通过多种方法去解决,功能只是这众多可想出方法的一小部分。从产品的角度思考,意味着多维度统筹思考解决方案,包括特定用户的问题、待解决方案、产品目标、产品营收等维度。


产品设计用户体验经验分享-艺源科技


用户体验的核心不是一系列功能;事实上,它是用户会为你这款产品买单的原因。Uber用户体验的核心理念是任何时候轻松打车(把人带到城市的每个角落)。例如倒计时功能,能精准的显示租车何时到达,是扩展用户打车体验的合适功能。但不论倒计时功能是否存在,Uber 的产品都能运行。而从另一方面来讲,倒计时功能却不能脱离产品独立存在(任何时候轻松打车存在一定必然性)。在功能和产品之间,存在一种单向关系:功能依附于产品,不能脱离产品独立存在。这也是为什么设计师应该先站在产品角度思考的原因。


“从产品角度思考,而不是功能角度。”


用户为什么会为一款产品买单?


产品的核心用户体验就是这个产品存在的原因。它要么满足了用户需求,要么解决了用户遇到的问题。从此这个产品变得有意义,并提供给用户一定的特定价值。与之相反,如果问题本身并不存在,或者说解决方案没有对这个问题对症下药,那这个产品将变得毫无意义,甚至没有用户使用。同样这也导致了产品的失败。对于错误的解决方案,我们可以修正;但对于本不存在的问题,除了重新探索发现,我们无路可走。所以,怎样才能确信知道我们解决了真正的问题?唉,任何人都不会100%确信,但通过观察和访谈,我们可以大大减少风险。因此,我们需要发现问题,形成用户真正想要的解决方案。


“知道自己想要什么并不是客户的工作” – 斯蒂芬.乔布斯


例如,Clay Christensen曾试图去提升奶昔的销售量。他试着让奶昔的味道更甜,提供不同口味,以及小幅度增加杯子尺寸大小。遗憾的是,这些尝试并没有起到任何作用,直到他开始观察购买奶昔的顾客。他发现为奶昔买单的顾客,其实是为了让自己早晨开车去上班没那么无聊。奶昔好处,在于它是一种粘稠饮品,且保持粘稠状态要长于其他饮品,更别提它还填充你的胃。而这恰恰是真正的问题:顾客对它没有任何想法。Christensen想到了解决方案,让奶昔更加粘稠,这也导致了奶昔销售额的上升。


“爱上问题,而非解决方案” — 劳拉·哈维尔 Laura Javier


产品思维:为用户的需求而设计


从产品角度思考,帮助设计师建立成功的产品功能。通过定义产品解决的问题,实际上是在回答 “我们为什么设计这个产品?” 。首先定义目标人群,思考“谁面临这些问题?”;然后寻找解决方案,思考“我们要如何解决相应的问题?” ,这样的思路将会指引我们找到全新的产品功能。设立目标,将有助于衡量这个功能是否会成功。


产品设计用户体验经验分享-艺源科技


解决痛点


产品变得有意义,在于它提供的解决方案能够真正解决潜在的问题,这个方案能够清楚的阐释出问题将会如何被解决。因此,针对问题的解决方案实际上定义了产品的核心用户体验。具体的产品功能可以支持并且延展产品的体验,但核心体验是无法取代的。交互设计和视觉设计可以使产品更加美观,易用,令人愉悦,确保其在竞争中脱颖而出,但它不能使产品本身更有意义。这就是为什么一个恰当的针对痛点的解决方案是产品成功的关键。


产品定义


当带着产品思维时,用户体验设计师,首先应该能够回答以下问题:我们在解决什么样的问题?(用户问题);我们为谁而做?(目标用户);我们为什么要这样做?(视角);我们如何做(战略),我们要实现什么?(目标)。只有这样,思考我们究竟在做什么才是有意义的(产品功能点)。


产品设计用户体验经验分享-艺源科技


产品思维的力量


产品思维给设计师在为正确的人打造正确的产品功能等方面,带来了优势。它有助于设计师整体上理解产品的用户体验,而不仅仅是在交互和视觉的细节功能点上钻牛角尖。同时,它确保设计师解决真正的用户问题,从而降低做无用功的风险。无论何时我们要开始创建产品功能时,产品思维能够给出做出正确决定的力量


“创建产品功能很容易,为正确的用户创建正确的产品功能却是很大的挑战”


产品思维确保用户体验设计师发现正确的问题,创建正确的功能点,并且能够与利益相关者更有效的沟通。它有可以让设计师可以说“不”,并且在添加新功能前会仔细思考再做决定。无论一个产品新功能何时被提出,或是某人有了一个新产品想法,设计师在绘制线框图或搭构精美布局之前,都需要想明白这些问题:“它是否适合产品?”-“它是否解决真实的用户问题?”-”用户是否想要或者有需求?”-“让我们先想清楚!”这将确保产品的简洁和有效。


小结


以产品角度思考,确保设计师为正确的人设计正确的产品功能,解决用户真正的问题。它使设计师做出正确的决策,是打造“用户所需”的成功产品的基础。产品思维让产品管理和体验设计人员建立卓有成效的合作关系,携手做出更好的产品。这就是为什么产品思维是用户体验设计领域的下一件大事。

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标签: 产品设计 用户体验 经验分享
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